Policies & Etiquette

We have a 24-hour cancellation policy on all other appointments. Late cancellations are subject to $50 fee or 50% of the service value, whichever is greater.  

Missed appointments are charged at full value.

If arrival is delayed, we will make every effort to accommodate your full appointment, but service time may be abbreviated to avoid delays for other guests. Abbreviated treatments are charged at full value. 

We do not offer refunds on services rendered even if you are disappointed in the result or unhappy with the outcome. Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days from the date of purchase for the same product only.